Terms of Service

Unfair Dismissal Experts Pty Ltd trading as OpenHR (ABN 71 616 598 906) (we, us, our) operates the Lucy platform available at openhr.com.au (Platform). By creating an account or using the Platform, you agree to these Terms of Service (Terms). If you do not agree, do not use the Platform.

1. About the Platform

Lucy is an AI-assisted HR guidance tool designed to help Australian small and medium-sized employers understand their obligations under Australian employment law, including the Fair Work Act 2009 (Cth), the National Employment Standards, modern awards, and related legislation.

Lucy provides general information only. Nothing on the Platform constitutes legal advice. You should obtain independent legal or professional advice before making any decision that may have legal or financial consequences, including dismissal, formal disciplinary action, discrimination matters, or Fair Work Commission proceedings.

2. Eligibility and Account Registration

You must be at least 18 years of age and have authority to bind the business on whose behalf you are registering. By creating an account you represent that this is the case.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including activity by staff sub-accounts you create. You must notify us immediately at team@openhr.com.au if you suspect unauthorised access.

3. Subscription Plans and Fees

The Platform is offered on the following monthly subscription plans, billed monthly or annually (all prices are exclusive of GST):

• Core — $59.95 per month (or $49.95 per month paid annually in advance): unlimited Lucy chat, available 24/7, Australian employment law coverage
• Plus — $119.95 per month (or $99.95 per month paid annually in advance): everything in Core, plus document generation (warning letters, PIPs, policies, job descriptions, termination letters) and the Award Rates tool with live Fair Work Commission pay rate lookups
• Pro — $239.95 per month (or $199.00 per month paid annually in advance): everything in Plus, plus 5 consulting credits per month (see clause 5)
• Max — $419.95 per month (or $349.00 per month paid annually in advance): everything in Plus, plus 15 consulting credits per month (see clause 5)

There is no free tier. Subscription fees are charged in advance for each monthly or annual billing period. GST will be added to all amounts where applicable.

4. Top-Up Credit Packs

Subscribers on the Pro or Max plan may purchase additional consulting credits in packs of 5 credits for $100.00 plus GST. Top-up credits are added to the subscriber’s account immediately on purchase and are subject to the same rollover rules as plan-included credits (see clause 5).

5. Consulting Credits

Pro and Max subscribers receive a monthly allowance of consulting credits that can be used to request responses from an OpenHR specialist. The cost per request depends on the selected response tier.

Credits are deducted at the time a consulting request is submitted, not at the time of response delivery.

Monthly rollover: Unused credits roll over at the end of each monthly billing cycle, subject to a cap of 50% of the subscriber’s monthly plan allowance. For example, a Pro subscriber with a monthly allowance of 5 credits can carry over a maximum of 2 credits (rounded down) into the next cycle. Carried-over credits are added to the new month’s full allowance.

Credit expiry: Credits expire on account cancellation or plan downgrade to a non-credit tier. No refund is payable for expired credits except as set out in clause 8.

6. Acceptable Use

You agree to use the Platform only for lawful purposes and in connection with the management of your own workforce. You must not:

• input personal information about individuals beyond what is necessary to obtain HR guidance
• attempt to circumvent, disable, or interfere with any security or access control feature of the Platform
• use the Platform to generate documents for use in active litigation or Fair Work Commission proceedings without independent legal advice
• resell, sublicence, or otherwise make the Platform available to third parties outside your organisation

7. Intellectual Property

All intellectual property rights in the Platform, including software, design, content, and the Lucy AI model configuration, are owned by or licensed to Unfair Dismissal Experts Pty Ltd. Nothing in these Terms grants you any rights in the Platform beyond the limited licence to use it for your internal business purposes during your subscription term.

You retain ownership of any content you upload to the Platform (such as employee documents or business information). By uploading content you grant us a limited licence to process that content solely for the purpose of providing the Platform services to you.

8. Cancellation and Refunds

Cancellation by you: You may cancel your subscription at any time.

Monthly plans: If you are on a monthly plan, your cancellation takes effect at the end of your current monthly billing period. You will retain access to the Platform until then, and no further fees will be charged. No refund of the current month’s fee is payable.

Annual plans: Annual plans are charged in advance for the full 12-month term at a discounted rate that reflects your commitment to a full year. If you cancel before the end of an annual term, your access will continue until the next monthly anniversary of your subscription start date, after which it will end. Because the annual discount is conditional on completing the full term, on early cancellation we will recalculate the months you have used (up to and including the month in which access ends) at the standard monthly rate for your plan, rather than the discounted annual rate. We will refund the difference between the amount you paid for the full annual term and that recalculated amount for the months used. In other words, you do not retain the benefit of the annual discount for any period if you cancel early; you pay the standard monthly rate for the months you actually used, and the unused balance is refunded.

Worked example: a Pro subscriber who paid $2,388.00 for the year ($199.00 per month billed annually) and cancels after using 3 months would have those 3 months recalculated at the standard monthly rate of $239.95, totalling $719.85. The refund would be $2,388.00 less $719.85, being $1,668.15 (all amounts exclusive of GST).

Termination by us: If we terminate your subscription other than for breach of these Terms, we will refund a pro-rata portion of your prepaid subscription fee for the unused portion of your billing term, calculated on a daily basis. We will also refund the value of any unused consulting credits at the rate of $20.00 per credit.

Termination for breach: If we terminate your subscription for material breach of these Terms, no refund is payable.

Refunds will be processed to your original payment method within 10 business days of termination.

9. Limitation of Liability

To the maximum extent permitted by law:

• we do not warrant that the Platform is accurate, complete, current, or suitable for your particular circumstances
• we are not liable for any loss or damage arising from your reliance on information provided by the Platform
• our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Platform is limited to the total subscription fees paid by you in the 12 months preceding the claim
• we are not liable for any indirect, consequential, special, or punitive loss or damage, including loss of profits, loss of data, or employment-related claims made against you by third parties

Nothing in these Terms excludes any guarantee, warranty, or condition implied by the Australian Consumer Law that cannot be excluded by law.

10. Third-Party Services

The Platform uses third-party services including Anthropic (AI processing), Supabase (data storage), Vercel (hosting), and Voyage AI (search). Your use of the Platform is subject to those providers’ terms and privacy policies to the extent they apply to the processing of your data.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before any material change takes effect. Continued use of the Platform after the effective date of the updated Terms constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.

13. Contact

For questions about these Terms, contact us at team@openhr.com.au.

Last updated: 6 June 2026